Help Center

Create a Support Ticket

Getting Started

• What is Raise The Money?

  Raise The Money is an online platform that assists you in raising funds for your campaign.

• What do I need to create an account?

  We require that you provide information regarding the campaign you are authorized to represent. This information includes business, banking, and contact information. For a detailed list, please visit Terms and Conditions.

• Can I pull financial reports for my campaign?

  Raise The Money provides you with the ability to pull reports for each quarter and month by going to the Finance Reports Page.

• Is privacy and financial information secure?

  We securely transmit your credit card information to our payment processor, Litle & Co. We do not provide your credit card information to any third party, unless there is a third-party vendor in connection with the processing of your contributions or other services we offer. Any such third parties shall be required to maintain and use your information in accordance with our privacy policy.

  RTM is a PCI Level 1 Service Provider in compliance with the PCI Data Security Standard.

  We utilize the HTTPS protocol, which provides secure and encrypted communication.

  We use a tokenization processing platform.

  Here’s how it works.

  Card data is entered into the contribution form using 256 bit SSL encryption to protect it during transmission. Transaction is received by our systems, decrypted and sent out for normal transaction processing. A token is obtained for the card number and included in the authorization response sent back to our system. Our system retains the token (not the card number), along with the standard transaction data.

  The token is retained in a payment data vault for recurring transactions.

  The token is then used for a variety of tasks that occur after authorization, including settlement, reporting, reconciliation, chargeback processing, and other tasks.

Campaign Support

• Creating an account

  Creating an account with Raise The Money is free! To sign up, visit https://raisethemoney.com/register.

• How long does it take to activate an account?

  Once all information and forms have been received, processed, and validated, Raise The Money will notify you that your account is in good standing and that you are authorized to process transactions, or that Raise The Money has not approved your fundraising account request. If approved, accounts are generally activated within 24 hours.

• Customizing a contribution form

  To customize your contribution form, select “Customize Form” on the Contribution Form page. Customizing options include: recurring payment abilities, customizing contribution amount, creating or selecting terms, primary colors, header images, and background images.

• Changing campaign name and/or contribution form URL

  Your campaign name shows up at the top of your contribution form. The form URL is the website address where people can access your contribution form. To change your campaign name or your contribution form URL, select “Customize Form” on the Contribution Form page, then go to the design tab. From there both options can be easily changed.

• Adding the contribution form to your campaign website

  To connect the contribution form to your campaign website you can either link to contribution form on Raise The Money, or use the embed code to add the form directly to your website. You can find the secure link to your form by visiting the contribution form section of your account. You will also find the embed code and WordPress plugin.

• Connecting a bank account

  To connect your bank account, enter your bank account in the setup process. Then, enter the routing number and account number. Or, go to the Bank Transfers page and select “Change Bank Account.’

• How long will it take me to receive my funds?

  Raise the Money follows normal banking cycle rules and regulations. Generally, it will take two business days from the time a contribution is made on your website until the funds are in the bank account you provided to us. Raise the Money must receive the funds first from the issuing card bank before we can send the funds to you.

• Forgot my user name or password

  If you forget your user name or password, click on “Forgot My User Name or Password” at the following link: https://raisethemoney.com/forgot_password. You will be prompted to enter in and submit your email address, and instructions for resetting your user name or password will be emailed to you.

• Connecting to NationBuilder

  Connecting your RTM account to NationBuilder will allow Raise The Money to push contributor and contribution information directly into your NationBuilder account. You can follow these steps to connect your accounts:

  1. Sign in to your Raise The Money account.
  2. Select "Account Settings" from the left side menu.
  3. Click "Link Account" in the NationBuilder section.
  4. Enter in Your NationBuilder URL formatted like this:
     https://your-slug.nationbuilder.com
  5. Click "Authorize Application"
  6. This will redirect you to NationBuilder to sign in
  7. Click "Authorize"
  8. Your NationBuilder account is now connected!
• Add contribution form to a NationBuilder website
• Add contribution form using GoDaddy Website Builder
• What is Crowdfunding and where do the funds go?

  Crowdfunding is a simple way to invite supporters to ask their family and friends to donate to your campaign. All funds raised go to the campaigns bank account. No funds will go to the supporter or their bank account

• How to Add Affiliate (Vendor) pay tracking to a Campaign

  Adding an affiliate to a designated campaign is an easy way to track and pay vendors. This functionality allows the political organization or candidate the ability to add multiple vendors and assign a percentage amount split between vendors for each contribution. To add an affiliate, go to the Campaigns section and select “New Affiliate.” You will then be prompted to add the vendor information, including the EIN, address, bank account information, and percentage assignment. Once added, this vendor will be saved and available to add on any future campaigns.

• How to connect your Facebook account?

Contributor Support

• Setting up a recurring contribution

  To set up a recurring contribution, the feature must be enabled on the Contribution Forms page. Then, when a contribution amount is selected, you will be given the option of changing the contribution to recurring.

• Canceling a recurring contribution

  To cancel a recurring contribution, please first contact the campaign to whom you made the contribution. If you are unable to do so, then please contact Raise the Money.

• Refunds and chargebacks

  A refund is offered up to 45 days. After this deadline, Raise The Money will no longer be able to issue a refund to you. At that time, please contact the campaign directly. Raise The Money reserves the right to hold funds for the use of refunds.

• Credit card statement information

  Your credit card statement will state the name of the campaign to which you made the contribution, the date, and the contribution amount.

Privacy and Terms

• Privacy Policy

  To review our privacy policy, please visit the following link:
  https://raisethemoney.com/en/privacy

• Terms and Conditions

  To review our terms and conditions, please visit the following link:
  https://raisethemoney.com/en/terms

For more information, questions, or concerns, please contact us at info@raisethemoney.com, or call us toll free at +1 (202) 681-1733.